Simple and Effective Helpdesk System
Make Your Customer Happy With AssistFlow, The Unified Customer Service Platform.
Make Your Customer Happy With AssistFlow, The Unified Customer Service Platform.
Build a closer relationship with customer by delighting them with effortless customer service. AssistFlow helps you to understand your customer better so you can provide the right support at the right time, no matter how customers choose to reach you.
Use existing support email id and collect all information, problems and requirements from your customers via multi-channels and let AssistFlow process it. Create custom form fields and categories or simply limit functionality as needed.
Route it to the right support member at the right time with pre set rules and workflow. Tweets and Facebook posts can automatically be converted into support tickets and assigned to the support member.
Assign or reassign ticket to agent, Change ticket status while respond to the ticket. Forward ticket to external person. This responses are very similar to regular email to your customer and they can revert it back too. AssistFlow ensures that all of your conversations can be tracked as and when needed.
AssistFlow is designed to reduce chaos and helps bringing euphoria for your customers. It streamlines email workflow and gives easy accessibility to your team.
Stay on top of request, brings together all your customer emails, social media posts and calls.
Far far away, behind the word mountains, far from the countries Vokalia and texts
Built-in reports give you quick access to key performance indicators.
See how happy your customers with satisfaction ratings.
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