Ultim8e-AssistFlow Features

Ticket Management

AssistFlow pulls in all your customer interactions from across multiple channels into a single, clean interface. You can seamlessly assign tickets to agents by defining help topic, priority and SLA based on business requirements, continue these conversations and help customers easily.

Multiple Mailboxes

Add multiple e-mail addresses and social media account have incoming mails, posts or tweets converted to tickets to streamline your support.

Help Topic

Help Topic allows you to separate incoming requests into dedicated tickets queues and route to pre-determined departments. Combined with custom forms, you can design a form for a specific help topics to gather additional information for specific requests.

Increase Team Productivity

Automate your Helpdesk and improve efficiency to support with easy to use tools

Canned Responses & knowledge base references

Some of your tickets have same answers so save time and work smart by creating a canned response. Also Include knowledge base articles in ticket reply with one click.

Automated Workflow

Workflow are special rules that are “action triggered”. Workflow create predefined actions that are automatically assigned to ticket. If conditions are met, the action is performed. Workflow are most commonly used for transferring specific tickets to certain department, assign status or priority etc.

Service Level Agreement

Define your SLA and deliver it within committed timeline

Everything in One Place

Our beautiful web-based interface is designed to be easy to use and give you access to the information you need right where you need it.

Assign Ticket

Assign the ticket to another agent or department.

Ticket Priorities

Set priority on each request to resolve most important problems first.

Collision Detection

See who is working on the same ticket to avoid duplicate responses.

Internal Notes

Add internal notes to tickets for staff view only.

Ticket Inflow Dashboard

Track ticket inflow distribution by source, helptopic and status, get a bird’s-eye view of all ticket in your support queue.

Average Response Time

Track how long it takes your team to get started on a customer’s request.

Average Resolution Time

See how long it takes to solve your customers’ problems, start to finish.

Knowledge Base

Support your customers even when you are offline with your knowledgebase. It’s like having a 24/7 support agent.

Customer Portal

All support requests and responses are archived online. Customer can login and have track of any past request. No user account or registration required to submit a ticket.

24/7 Awsome Support

Let your end users help themselves and lift the load off your IT helpdesk. With AssistFlow you can create personalize knowledge base, users can create tickets, look for possible solutions, and keep an eye on the status of their requests online, without assistance from your technicians.


Personalize your Knowledge Base with your company’s logo, graphics, custom branding and HTML/CSS.

Completely Customizable

Create mesmerising themes and impress your customers

Integrate Disqus

Integrate Disqus and engage your customers with world’s most popular comment system to manage and analyze your commenters.

Works Everywhere

Access the knowledge base article from any device so that customer can receive support on the go and save the time to reach out to your agents.

Get Quotation

Multi Channel

Manage all your support conversations in one place

Makes Email Management Support Easy

You don’t need to change your existing support email addresses. Just connect it with AssistFlow to convert incoming emails to tickets.

Facebook Integration

Archive your Facebook communication into tickets. Manage multiple pages straight from your helpdesk. All subsequent comments and wall posts from the same requester will also get attached to the right ticket automatically as notes.

Twitter Integration

Turns all important tweets into tickets so your support team can respond, retweet or just archive them from helpdesk.

Website Integration

By web forms, you will automatically convert every message into a ticket. Create custom forms for different departments and collect additional data about your customers.


Increase the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency.

Analytic Dashboard

Dashboard reports give you an at a glance view at the performance and functionality of your helpdesk.

Know how your Customers Feel

Get instant feedback on how your customers feel about the support they get from customer satisfaction ratings.

Daily Reports

Get report summaries in your mailbox everyday and decide whats on priority.

Custom Configuration

AssistFlow makes it easy to meet your organization’s unique requirements. Unlike simplistic, one-size-fits-all ticketing solutions, AssistFlow is flexible. Your helpdesk can adapt to fit your business processes, instead of the other way around.

Tailor your Helpdesk

Assistflow makes it easy to meet your organization’s unique requirements. You can change the product effortlessly without the need to create complex programs or scripts or any training


Create Departments and link it with helptopic. Assign manager and team to each department based on their skill and expertise to manage your helpdesk better. All new ticket redirect to right department automatically.

Email Template

Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one

Custom Form Fields

Customize the predefined email templates that can be sent to users when alerts are set. Provide the specific content and feel that your organization requires to effectively convey your service request fulfillment message.

Business Hour

Define the working hours for your organization, whether your operations are 24/7 or 9 to 5, AssistFlow tracks your SLA due dates and times relative to your specific business hours.

Custom Alert & Notification

Set custom email notifications and ensure your team is alerted to what’s important, but not overloaded.

What Our Users Say

" By far the best team I've ever worked with. They truly understood the requirement I was going for and completely nailed it! I would highly recommend them as a company, you will never such a better team! "

Jayant Sharma
AssistFlow Helpdesk Customer

" Great invoicing application with great flexibility. A lot of ready-to-go options which helped us pull our data immediately with two clicks. Really great support if needed. Great support in updating and releasing fixes every 15 days. "

Vishal Patel
AssistFlow Customer

" Amazing Invoicing system – just does what it says it does. No surprises! Flexible in terms of using the features and varieties of reporting that helps us manage our business easily. Things are arranged so that you can find them easily when you need them. "

Jacky Brahmin
AssistFlow Customer

" Assistflow Team is rocking!!! I was using Zoho Books and it was very hard to migrate but Assistflow Team not only took care of my migration but they helped me setup my complete business with Assistflow. I literally could not be happier that I chose to subscribe with Assistflow! Your regular updates and superb attention to detail blows me away every time. "

Zahid Rahman
Assistflow Customer

" Assistflow Helpdesk is by far the most astonishing Helpdesk system out there! I couldn't be more happier to use Assistflow Helpdesk as my customers loves it. Assistflow Helpdesk system helped me in increasing my customer service by 89%. "

Pratik Parekh
Assistflow Helpdesk Customer

" The staff members at AssistFlow are truly a pleasure to work with. AssistFlow helps us exceed our clients expectations. They love it and so do we! "

Mehul Jain
AssistFlow Helpdesk Customer

" The staff members at AssistFlow are truly a pleasure to work with. AssistFlow helps us exceed our clients expectations. They love it and so do we! "

Marie Clark
AssistFlow Helpdesk Customer

Experience the Ultim8e Difference

Reach out to us so that we can provide our assistance and support. Ultimate is here for you and your business now!