Experience the Ultim8e Difference
Reach out to us so that we can provide our assistance and support. Ultimate is here for you and your business now!
AssistFlow pulls in all your customer interactions from across multiple channels into a single, clean interface. You can seamlessly assign tickets to agents by defining help topic, priority and SLA based on business requirements, continue these conversations and help customers easily.
Add multiple e-mail addresses and social media account have incoming mails, posts or tweets converted to tickets to streamline your support.
Help Topic allows you to separate incoming requests into dedicated tickets queues and route to pre-determined departments. Combined with custom forms, you can design a form for a specific help topics to gather additional information for specific requests.
Automate your Helpdesk and improve efficiency to support with easy to use tools
Some of your tickets have same answers so save time and work smart by creating a canned response. Also Include knowledge base articles in ticket reply with one click.
Workflow are special rules that are “action triggered”. Workflow create predefined actions that are automatically assigned to ticket. If conditions are met, the action is performed. Workflow are most commonly used for transferring specific tickets to certain department, assign status or priority etc.
Define your SLA and deliver it within committed timeline
Our beautiful web-based interface is designed to be easy to use and give you access to the information you need right where you need it.
Assign the ticket to another agent or department.
Set priority on each request to resolve most important problems first.
See who is working on the same ticket to avoid duplicate responses.
Add internal notes to tickets for staff view only.
Track ticket inflow distribution by source, helptopic and status, get a bird’s-eye view of all ticket in your support queue.
Track how long it takes your team to get started on a customer’s request.
See how long it takes to solve your customers’ problems, start to finish.
Support your customers even when you are offline with your knowledgebase. It’s like having a 24/7 support agent.
All support requests and responses are archived online. Customer can login and have track of any past request. No user account or registration required to submit a ticket.
Let your end users help themselves and lift the load off your IT helpdesk. With AssistFlow you can create personalize knowledge base, users can create tickets, look for possible solutions, and keep an eye on the status of their requests online, without assistance from your technicians.
Personalize your Knowledge Base with your company’s logo, graphics, custom branding and HTML/CSS.
Create mesmerising themes and impress your customers
Integrate Disqus and engage your customers with world’s most popular comment system to manage and analyze your commenters.
Access the knowledge base article from any device so that customer can receive support on the go and save the time to reach out to your agents.
Manage all your support conversations in one place
You don’t need to change your existing support email addresses. Just connect it with AssistFlow to convert incoming emails to tickets.
Archive your Facebook communication into tickets. Manage multiple pages straight from your helpdesk. All subsequent comments and wall posts from the same requester will also get attached to the right ticket automatically as notes.
Turns all important tweets into tickets so your support team can respond, retweet or just archive them from helpdesk.
By web forms, you will automatically convert every message into a ticket. Create custom forms for different departments and collect additional data about your customers.
Increase the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency.
Dashboard reports give you an at a glance view at the performance and functionality of your helpdesk.
Get instant feedback on how your customers feel about the support they get from customer satisfaction ratings.
Get report summaries in your mailbox everyday and decide whats on priority.
AssistFlow makes it easy to meet your organization’s unique requirements. Unlike simplistic, one-size-fits-all ticketing solutions, AssistFlow is flexible. Your helpdesk can adapt to fit your business processes, instead of the other way around.
Assistflow makes it easy to meet your organization’s unique requirements. You can change the product effortlessly without the need to create complex programs or scripts or any training
Create Departments and link it with helptopic. Assign manager and team to each department based on their skill and expertise to manage your helpdesk better. All new ticket redirect to right department automatically.
Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one
Customize the predefined email templates that can be sent to users when alerts are set. Provide the specific content and feel that your organization requires to effectively convey your service request fulfillment message.
Define the working hours for your organization, whether your operations are 24/7 or 9 to 5, AssistFlow tracks your SLA due dates and times relative to your specific business hours.
Set custom email notifications and ensure your team is alerted to what’s important, but not overloaded.
Reach out to us so that we can provide our assistance and support. Ultimate is here for you and your business now!