How to change email templates?
Effective communication is important for businesses. AssistFlow provides a couple of predefined email templates that can be used to send Email notifications to your customers and agents. For example, you can use the predefined Email Template to send an email acknowledgment to your customers on receiving their ticket.
Only agents with admin permission can access Email Templates option.
To create an email template go to admin panel, click Templates under Email. You can see default email template there, click on create button on top right you will see form just add template name and click Create Set button to save changes.
Once your email template set is ready you can make changes as per your business requirement. Please note you will note able to make any changes in Template Type.
Here are the Predefined Email Templates that are available in AssistFlow Helpdesk:
These predefined templates can be further customized according to your business requirements. You can use only one template set at a time. To active email template click on Right icon from action button. All email communication will be use activated email template.