How to setup knowledge base in AssistFlow?
The Knowledge Base provides easy access to answers about your products and services, allowing customers to find easy solutions to frequently asked questions.
Knowledge Base is an integral part of the AssistFlow Support Center where end-users can access KB articles and login with their credentials to view their tickets.
KNOWLEDGEBASE SETTINGS
To setup your knowledge base you must have access of Admin Panel. Go to Admin Panel from Widget section select Knowledge base Settings. You can manage below options in settings form.
Knowledge base Status
You can choose options between YES or NO. When you select "Yes" your customer can access your knowledge base page and if "No" page will be not available for customer.
Knowledge base Comment Status
If you would like to give option to your customer to post comments on KB Articles, set status as "Yes" or select "No".
Comment Module
AssistFlow gives you option to use Disqus Comment System or you can also use default AssistFlow comment module. Select from drop-down which option you would like to use.
To know more detail about Disqus refer this article Enabling Disqus in Knowledge base
Display Top Rated Articles
You can decide how many top rated articles you would like to display on knowledge base page.
Display Recent Articles
You can decide how many recently added articles you would like to display on knowledge base page.
Click on Save once you are done with all selection.