What is daily notifications?
AssistFlow has a daily notification feature. With the help of this feature the system sends a daily notifications to its admins and agents. There are four variations of notifications generated in the system.
Notification Details
Notifications will be send to Helpdesk staff in below pattern.
To Admin :- Status wise ticket statistics details of all the departments.
To Department Manager:- Status wise ticket statistics details of only his department.
Agent:- Status wise ticket statistics details of his department.
The Ticket status contains the following details: