How to use global search?
On the top of AssistFlow, you’ll find the search option. Search works in a number of ways.
Ticket Search
Search with ticket ID
Search with ticket subject
Customer Search
To search any customer profile just type "contacts{user=customer name}" in search box and click enter, you will find the result in below screen .
Knowledgebase Search
You can search knowledgbase article or section from global search.
To search any Section from knowledgebase type "kb{section=any word from section name'} in search box and click enter, you will find the result in below screen .
To search any Article from knowledgebase type "kb{article=any word from article} in search box and click enter, you will find the result in below screen .