Using Canned Responses

How do I use Canned Responses?

To use Canned Responses when responding to the requester in a ticket.

• Go to ticket reply from ticket detail view page,
• Go to reply box select the Canned Response from drop down to pick the one you wish to use as ticket reply message.
• On selection Canned Response Details will be added automatically on the Reply Text.
• And then click on Update button.