How do I manage Canned Responses?
Many times it is been highlighted that working as a helpdesk support agent it might become extremely boring at times, especially on those days when you have customers asking you the same question over and over again. This just adds insult to injury especially when it's taking your time away from tackling the challenging tickets. What if there were a way for you to archive all commonly asked questions that will be readily available to you and other agents so you would not have to retype the message over and over again?
With AssistFlow, you can easily add solutions for each commonly asked question and store them as Canned Responses which will be readily available to you and other agents to be reuse at any time with just two clicks.
To manage your canned responses go to Tools tab from top menu and select Canned Response from drop-down list. Only staff with permission to Manage canned response can access this page.
Add Canned Response
To add new canned response click on Create Canned Response button from top right corner.
Give suitable title to message for easy access of canned response
Add detail message in text box.
Click on Save button at last.
Edit Canned Response
You can edit canned message anytime as per your requirement.
Go to canned response page , you will see the list of all saved responses.
Select the one from list which you would like to edit .
Click on Edit icon from action button.
Edit the details you would like to modify.
Click on Save button at last.
Delete Canned Response
You can delete canned message anytime as per your requirement.
Go to canned response page , you will see the list of all saved responses.
Select the one from list which you would like to delete .
Click on Delete icon from action button.
Item will be deleted permanently.