How to setup customer portal?
This is the public portal that is available for everybody to see at your helpdesk URL. It is what your customers see when they come to your helpdesk. It lets them register as customers, browse through your knowledge base and raise and track existing tickets.
You can configure your support portal to be the way you want with Admin access rights.
Go to Admin panel and select System from System Settings section. You need to add below details in this form.
Status
Set status Online or Offline, when you status Online customer can access portal with credential and when set Offline customer will not be able to access any ticket details.
System Name
This will be the name shown in your customer portal, which also you can leave blank, optionally. You can also use your Company Logo instead System name, to use logo upload your company logo and check the Check box next to logo. (Ideal logo size is 225x80 pixels)
System URL
Add your helpdesk URL here, AssistFlow will generate link to this url on System name or Company logo whatever you choose to use on customer portal header.
Default Time Zone
Select time zone for customer portal as per your location
Date And Time Format
Set Date and Time format as per your company standard.