How to manage knowledge base articles?
To manage your knowledge-base articles go to Tools tab from top menu and select Knowledge base from drop-down list. Only staff with permission to Manage knowledge base can access this page.
Add Article
To add new article go to Article tab from Knowledge-base tab from side menu.
Click on Add Article from Article toggle.
Add article title, Sub-heading, article slug.
Select a Section you would like the article to be placed under from Section drop-down.
Set Status of article as Published or Draft, in Draft status article will remain private and available for company internal reference only.
Add article content in Body, you can use text format, add video or image and code.
Click on Save at last.
Edit Article
To Edit article go to Article tab from Knowledge-base tab from side menu.
Click on All Article from Article toggle.
You will see the list of all available article here.
Select the article you would like to edit from the list and click on edit icon from Action.
Modify the details and click on save button at last.
Delete Article
To Delete article go to Article tab from Knowledge-base tab from side menu.
Click on All Article from Article toggle.
You will see the list of all available article here.
Select the article you would like to delete from the list and click on Delete icon from Action.